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Centrelink's debt debacle Beleaguered Centrelink staff are bracing for a "perfect storm" of customer service problems in the coming weeks, heaping more misery on the welfare agency's millions of clients, according to the main workplace union.
The oakley eyepatch ongoing debt recovery debacle already has public servants at Centrelink stretched to breaking point, the CPSU is warning, and the agency's workers willsoon have to cope with hundreds of thousands of student benefit applications and pensioners trying to make sense of changes to their payments. The CPSU'sassistant national secretary Michael Tullsays the union is worried that the student benefit debacle of early 2016, which saw hundreds of thousands of young people have their benefits delayed by up to four months, could be repeated in the coming weeks. Complicating the picture is likely to be the fashion sunglasses oakley hundreds of thousands of aged pensioners who have had their payments changed since January 1, with large numbers likely to approach Centrelink for information. " We hold very serious concerns about Centrelink's ability to cope in coming months," Mr black oakley sunglasses Tull said. "There' TMs a perfect storm of work coming, with this debt recovery scheme likely to be just part of the problem. "Our members are also bracing for a repeat of last year TMs major problems with the annual avalanche of new students applying for benefits, additional work caused by the Turnbull Government' TMs harsh cuts to the old age pension and problems with Medicare processing." The union official argued that service standards at Centrelink, and its parent department Human Services,were already poor before the present crisis emerged. "Thousands of jobs have been cut in the Department of Human Services and that's why service standards have dropped to unacceptable levels, including 36 million missed calls to DHS just last year alone," Mr Tull said.
"This is an oakley shades for sale agency in desperate need of proper resourcing, otherwise it's the general public who will continue to suffer. "This debt recovery scheme needs to be urgently suspended until the significant problems with it can be identified and fixed, and particularly with an even more heavy caseload coming for staff because of the pension cuts and as people need Centrelink's support to commence their studies.".
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